A joint resolution urged integrating transparency into government systems and processes
In a joint resolution, Canada’s information commissioners and ombuds urged federal, provincial, and territorial governments to adopt a "transparency by default" approach in the design, management, and delivery of public services.
The initiative aims to embed transparency into the core of government systems, administrative processes, and governance models, ensuring that public information is proactively accessible to the people it serves.
The resolution asserted that government information belongs to the public and that transparency must be prioritized to counter misinformation and disinformation in today’s digital landscape. The regulators emphasized that public institutions have a responsibility to document and openly communicate decisions and actions to foster accountability and trust.
“Transparency is not just a nice-to-have in delivering government services; it’s an integral part of the service itself,” said Patricia Kosseim, Ontario’s Information and Privacy Commissioner. She noted that services designed with transparency in mind are inherently stronger, enhancing the credibility of government decisions and fostering public confidence in their quality.
The resolution called for transparency to be integrated into the early stages of developing government systems and processes. By doing so, governments can ensure that critical information is easily accessible by default, with mechanisms to distinguish between sensitive and non-sensitive data. This approach aims to simplify public access to information while maintaining security where necessary.
The regulators also stressed that transparency must be a daily practice across all levels of government operations, from senior management to frontline services. They encouraged public institutions to proactively publish information related to service delivery, resource management, spending, and decision-making processes. Efforts should also include timely responses to access requests and the publication of key data in accessible formats for those without digital access.
They noted that public service staff, including political staff conducting government business, must receive training and education to foster a culture of transparency, ensuring they understand their roles and responsibilities in documenting decisions, retaining records, and making information available to the public.
Canada’s Information Commissioners and Ombuds concluded that these measures will strengthen accountability, encourage informed public participation, and build trust between citizens and their governments.
