Kate Simpson is national director of knowledge management at Bennett Jones LLP, and is responsible for developing the firm's KM strategy and initiatives. Opinions expressed are her own.
Search is one of those wicked problems. Not “wicked” in the English vernacular sense though. And it’s not the OED definition of the word of “evil or morally bad” either.
These are the three key reasons that lead many to initiate a knowledge management strategy: enabling efficiencies, continuous improvement and managing risk.
