On September 18, 2023, Quadient, recognized for enhancing business-customer connections, announced the introduction of Quadient Inspire iForms, a new feature in its Customer Communication Management (CCM) solution, Quadient Inspire. This follows the acquisition of Daylight Automation, a cloud-based low-code platform formerly known as FormHero. Daylight Automation specializes in personalized digital solutions for the banking and insurance sectors, including major Canadian financial institutions. This acquisition, evolving from a partnership initiated in 2022, aims to enrich cloud-based customer experiences.

Marci Maddox of IDC highlighted the increasing need for handling data privacy and personalization through robust interactive capabilities. The Quadient-Daylight collaboration is set to deliver intelligent forms and trusted communications, crucial for today's digital business.

Quadient's CEO, Geoffrey Godet, remarked that the addition of Inspire iForms will enhance their CCM solution, driving sales and customer satisfaction in large enterprises. The acquisition signifies deeper integration of Daylight's technology in Quadient's solutions, aligning with the trend of adopting electronic forms for environmental and cost-saving benefits.