Miguna v. Sitel Operating Corporation
Miguna Miguna
Law Firm / Organization
Self Represented
Sitel Operating Corporation
Law Firm / Organization
Davies Ward Phillips & Vineberg LLP
Lawyer(s)

Chenyang Li

Refinitiv Limited
  • Background:

    • Miguna was labeled as a Politically Exposed Person (PEP) in Refinitiv’s "World-Check Database" due to his previous role as an advisor to Kenya’s prime minister.
    • A client’s money transfer to Miguna via Moneygram was blocked pending verification. This involved customer service interactions managed by Sitel on behalf of Moneygram.
    • Miguna alleged defamation by Sitel during these communications and sought $900,000 in damages.
    • Miguna later settled with Moneygram and signed a release covering all claims against Moneygram, Refinitiv, and Sitel in April 2022.
    • Despite the release, Miguna initiated a defamation and breach of privacy lawsuit against Refinitiv and Sitel.
  • Lower Court Decision:

    • The motion judge granted summary judgment dismissing Miguna’s claims.
    • Held that:
      • Refinitiv’s PEP designation was accurate based on public information.
      • No privacy breach occurred since all data was publicly sourced.
      • Sitel was protected by the previously signed release and, alternatively, no evidence of defamatory statements existed.
  • Appeal Court Ruling:

    • The Ontario Court of Appeal upheld the summary judgment dismissal, finding Miguna’s claims baseless.
    • The court emphasized that Miguna, a practicing lawyer, should have known his claims were meritless.
    • The court also upheld substantial indemnity cost awards against Miguna ($200,000 for Refinitiv, $65,000 for Sitel), deeming his litigation strategy unreasonable and aimed at inflating costs.
  • Outcome:

    • Appeal dismissed.
    • Additional costs awarded: $11,000 each to Refinitiv and Sitel for the appeal (a total of $22,000).
Court of Appeal for Ontario
COA-24-CV-0192
Civil litigation
$ 287,000
Respondent