Background

• John Williams created an Amazon.ca account, agreeing to the 2014 Conditions of Use, which included an arbitration clause.
• Williams filed a proposed class action against Amazon, alleging higher book prices due to Amazon's monopolization of the "Buy Box" feature.
• Amazon sought to stay proceedings based on the arbitration clause.

Issues on Appeal

1. Unconscionability: Williams argued the arbitration agreement was unconscionable.
2. Public Policy: Williams claimed the agreement was contrary to public policy.
3. Class Action Waiver: The enforceability of the class action waiver.
4. Arbitration and Competition Act: Whether claims under the Competition Act could be arbitrated.

Court's Decision

• Unconscionability: The Court found the arbitration agreement was not unconscionable. It offered a low-cost process for claims under $10,000 and did not impose undue hardship.
• Public Policy: The agreement was not contrary to public policy, as the legislature had not voided such clauses except for specific BPCPA claims.
• Class Action Waiver: The waiver was enforceable, allowing individual claims to proceed in arbitration or small claims court.
• Competition Act Claims: The Court ruled that these claims are arbitrable and that U.S. law did not deprive Williams of a remedy.
• The document does not specify any monetary award to either party.

Conclusion

• Appeal Dismissed: The arbitration agreement was upheld as enforceable, not unconscionable, and not contrary to public policy.