law office management

  • Revolutionizing the response to failure: a post-error action plan for law firms

    Jun 10, 2019

    Have you ever been involved in the blame game? When something goes tragically wrong on a file and everyone is so scared of the fallout that they start finger pointing?

  • Relationship effectiveness

    Relationship effectiveness

    Apr 30, 2019

    Amid the hype and ongoing dialogue around the future of law and innovation in the legal profession, the reality is many small law departments in Canada still feel effective legal advice and suitable fee arrangements come not from new service delivery models but through good management and long-term cultivation of relationships with external counsel.

  • For spring cleaning, cleanse the clutter – but also clear morale-marring negativity

    Apr 22, 2019

    Spring cleaning is something some of us do in our personal lives. It can be a valuable exercise to incorporate into our professional lives too. Clutter detracts from productivity. Even if one functions well in a messy office, there is time lost in searching for needed items, and clutter is a source of distraction.

  • Steady optimism - 2019 Legal Fees Survey

    Steady optimism - 2019 Legal Fees Survey

    Apr 8, 2019

    The death knell of the billable hour still rings loudly, yet use of the traditional billing method persistently resonates in law practices across the country, Canadian Lawyer’s 2019 Legal Fees Survey reveals.

  • The difference between a manager and a leader

    Mar 11, 2019

    Leading a law firm is a difficult task. It requires expert legal knowledge, business acumen and people skills. These aspects of the job require different skills and the ability to bring all three into a unified perspective. This can be done by fully understanding both your role as a leader and your organizational purpose, and these will act as a focusing lens as you move your organization forward.

  • Not just the money

    Not just the money

    Feb 11, 2019

    Increased demand for experienced lawyers may explain a disparity in salary range revealed in the Canadian Lawyer annual compensation survey between new calls and those with more experience.

  • Flexibility, collaboration top of mind for millennial lawyers in work spaces

    Flexibility, collaboration top of mind for millennial lawyers in work spaces

    Jan 16, 2019

    Collaborative office spaces and flexible working arrangements aren’t just aspects associated with Silicon Valley tech startups anymore — they are features, along with also having a private office for independent work, that young lawyers desire, according to a recent report from the United States called What Millennial Attorneys Want.

  • Leaving the city

    Leaving the city

    Dec 10, 2018

    Peter Harte left his stable Ontario practice and moved north; way north.

  • Fix the human experience at law firms to save time and money

    Dec 3, 2018

    They say that justice is blind, but law firm operations shouldn’t be. We talk, through articles and CLEs, about the challenges with talent retention, but it seems that we stop at stating the issue and don’t take time to understand the employee’s experience and address the causes. Often, the issue is the elusiveness of time.

  • How to choose a law firm

    Nov 19, 2018

    Legal services in Canada are changing to better serve clientele. People want to know how much their legal issue will cost before starting the process. Many want to self-represent. Savvy law firms are responding with a menu of services showing costs up front. And some menus even include coaching for those going to court on their own.

  • New office for Winnipeg law firm part of downtown revitalization

    New office for Winnipeg law firm part of downtown revitalization

    Oct 9, 2018

    ​On the surface, the change of office buildings by even a major law firm would normally be considered something of a “ho-hum” event.

  • Critical topics facing the legal community

    Critical topics facing the legal community

    Oct 1, 2018

    Law firms are under increasing pressure to run their businesses more effectively. Throughout 2018, Canadian Lawyer, with research partners RSM Canada and CIBC, invited members of the legal community to provide input on six critical topics facing the legal community, including diversity, succession planning, talent, growth/capitalization, expense control and technology.

  • The right leaders

    The right leaders

    Sep 24, 2018

    It’s been a decade since Stewart McKelvey moved toward a leadership model that places a chief executive officer in the key management role, dispensing of the usual managing partner role typically employed by law firms.

  • The silver lining to losing good employees

    Aug 13, 2018

    Replacing a valued employee can be a difficult transition for small offices. However, it is an opportunity to inject new energy and improve the office environment. Here are some suggestions to smoothly manage the departure of a key staff member.

  • OBA launches first Innovator-in-Residence program

    OBA launches first Innovator-in-Residence program

    Aug 2, 2018

    A new and unique program launched today by the Ontario Bar Association aims to identify, develop and advance innovations that will help members better serve their clients.

  • World Cup lessons

    Jul 23, 2018

    In order to celebrate this international showcase of soccer talent, pride and sportsmanship, I would like to share a few insights that came from watching (a lot of) the games and how these can apply to the practice of law and your career as an in-house counsel.

  • Dealing with harassment

    Dealing with harassment

    Jul 16, 2018

    Law firms struggle with how to deal with sexual harassment, but changes are afoot.

  • The open office and the Hawthorne effect

    Jun 4, 2018

    A new study from Service Research Centre at Karlstad University in Sweden suggests that the more co-workers share a workspace the less satisfied they are and the more difficult it is to have a good dialogue with other staff.

  • West meets East: How cultural differences affect the workplace

    May 28, 2018

    Having benefited from growing up in Canada but raised with Asian culture, I have always been a staunch supporter of diversity and inclusion in social settings and at work.