A report on Canada’s first empirical study of lawyers’ and clients’ satisfaction with unbundled legal services and the impact on clients’ ability to access justice has shown high rates of satisfaction with the services provided, as well as their speed and cost.
The final report of the Alberta Limited Legal Services Project, under the auspices of the Calgary-based Canadian Research Institute for Law and the Family, was released yesterday. Survey results showed that: clients participating in the project expressed themselves as happy to have a lawyer handle just part of their matter; most services provided were completed in less than 11 days at a cost of less than $1,000; almost all lawyers participating in the project said they would continue providing unbundled services in the future.
This project, launched in April 2017, involved 60 lawyers providing unbundled legal services to clients throughout Alberta in almost every area of the law. It was funded by the Law Foundation of Ontario’s Access to Justice Fund and by the Law Foundation of Alberta.