Thursday, 18 May 2017 08:11

Requests for proposals

Illustration: Paul Howalt
Illustration: Paul Howalt
The RFP process has become more sophisticated and complex, but law firms still have to play ball to get on the preferred panel list.
Published in Web exclusive content
Cross-selling: the Unicorn of the practice of lawHave you ever wondered why so many lawyers refer matters to lawyers outside of their firms when there are lawyers inside their firms who have the experience and expertise to handle them? Making it all the more puzzling is the fact that it would often be to that lawyer’s financial advantage to refer the matter internally instead of externally.
Published in Web exclusive content
The journey from the billable hour to value-based flat feesMost lawyers will tell you it is impossible to bill on a flat-fee basis. They will claim “our work is too customized” or “there are far too many unknowns to ever predict cost.” Surprisingly, these same lawyers also pitch that they “are experts in their field” and “have handled many cases just like yours.”
Published in Web exclusive content
Going paperless made tracking invoicing more efficient and effective.
Going paperless made tracking invoicing more efficient and effective.
Tracking law firm invoices can be a time consuming task for any legal department, but especially so when you’re managing the legal affairs of a pharmaceutical company with many external providers. Catching mistakes can be a challenge, but reviewing each bill in an efficient way is critical to getting a real handle on legal spending.
Published in Latest News
A lawyer’s guide to prepare for holidaysBeing a lawyer is what I do and have been doing for the last 28 years. My formative years were spent in what was then considered a large firm in Alberta. Then 25 years ago, at a legal conference, I met the man who would become my partner in law and in life. Taking a major plunge, we decided to start our own firm.
Determined to limit partnership challenges, we chose not to take on other lawyers.
Published in Web exclusive content
Monday, 11 May 2015 08:00

Advanced Adobe Acrobat features

Advanced Adobe Acrobat featuresIn last month’s column, I provided a brief overview of the new Adobe Acrobat DC, the newest version of the popular program. In this article, I will address some of the features I often use in my daily practice and how they work.
Published in Web exclusive content

The role of ‘non-lawyers’ in delivering exceptional client experiencesNote from Scott Jolliffe, chairman and CEO of Gowlings:

When I was asked to write an article about the increasingly important role of “non-lawyers” in law firms, I asked Rick Kathuria, our national director, project management office and legal logistics, to share his views on the subject, particularly given his role in our newly launched legal project management initiative, Gowlings Practical™ — in which Rick has been a vital and driving force. Rick is not a lawyer, but he has credentials as a project management professional, certified management consultant and professional engineer. What follows is his response.

Published in Web exclusive content
A way to start framing change in your firmMost people in the legal industry feel like they’re finally starting to get a handle on the various things that have been changing in recent years. We’ve become accustomed to the ideas of shifting client expectations, a buyer’s market for legal services, savvier clients, and the need to change the way legal services are offered and priced.
Published in Web exclusive content
Could your firm benefit from a client relationship manager?Providing a valuable customer experience is an essential, and at times neglected, ingredient for law offices. Ultimately, clients are coming to you for advice on how your services can support their current needs, but the product they are buying into is you.
Published in Web exclusive content
Monday, 02 March 2015 08:00

Do some navel gazing

Illustration: Jeremy Bruneel
Illustration: Jeremy Bruneel
When Craig Burley left Bay Street to open his own tax law practice in Hamilton, Ont., he reveled in his new-found freedom. But he soon discovered the down side of being on his own. Suddenly he was without the support network he once enjoyed at the large firm. Those administrative tasks he now found on his plate seemed something of a distraction and time spent doing them was time away from practising law.
Published in Departments
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