Web exclusive content
Monday, 31 August 2015 08:00 Written by Ken Chasse
Monday, 31 August 2015 08:00 Written by Katrina Pacey
This summer, Pivot Legal Society represented a group of homeless people from Abbotsford, B.C., at the British Columbia Supreme Court in a groundbreaking lawsuit challenging the constitutionality of city bylaws that have endangered their lives. Never before had a group of homeless Canadians been able to challenge the constitutionality of how they are treated and displaced by government authorities or police. It would’ve been impossible without the support of pro bono counsel.
Monday, 31 August 2015 08:00 Written by Debra Forman
This month, executive coach Debra Forman suggests that iInstead of launching your client relationship efforts from your home base, including the comforts of your office and computer, look for ways to hang out and build strong and lasting relationships with your target group and potential clients on their turf.
Monday, 24 August 2015 08:00 Written by Tony Wilson
Monday, 24 August 2015 08:00 Written by Ron Poulton
Monday, 17 August 2015 08:00 Written by Simone Hughes
Do you thank clients for new business? Do you try to get a quick understanding of your clients’ new businesses “off the clock?” Do you thank people for referring business to you? Do you acknowledge key events in your client’s business and personal lives? Do you just pick up the phone, or send an e-mail to say, “How are you doing today?” Do you take the time to do the little things that make a long-lasting, relationship-bonding impact?
Monday, 17 August 2015 08:00 Written by Lisa R. Lifshitz
Wearable devices. Smart cars with usage-based insurance systems that report back driving information so some drivers can obtain lower insurance premiums. Home alarm monitoring systems that send alerts to your phone. These are all examples of the “Internet of Things” involving devices or sensors that connect, communicate, or transmit information with or between each other through the Internet.
Bad things, they say, happen in threes. Over one week, I received a patronizing e-mail from senior male counsel, critiquing the tone of my recent letter to him, without addressing its content. After giving some quick legal advice over the phone, a male client thanked me and called me “sweetheart.” I then got a voicemail from another senior male lawyer accusing me of unreasonable conduct and threatening that he would act accordingly.
Monday, 10 August 2015 08:00 Written by Pascale Daigneault
Employee assessments are opportunities for a firm to re-energize and refocus its staff. Negativity, unproductiveness, and job dissatisfaction are magnified in small firms. These burdens spread more quickly compared with large firms, and there are fewer staff members to bear the total weight of them. Periodic employee assessments are a proactive way to address such issues.