Jennifer Brown

Jennifer Brown

Jennifer Brown is the editor of Canadian Lawyer InHouse.
Thursday, 08 September 2016 22:00

Meet our in-house superstars

It’s been five years since I started in this job, writing about the challenges and successes of in-house counsel across Canada. While it seems to have flown by, I have noted the remarkable change that has happened in that short time in the way legal departments are becoming incubators for change in an effort to improve the lives of their clients and the organizations for which they work.
When asked what metrics were being used, in-house leaders told Acritas the area they measure most is spend at 33 per cent with internal client satisfaction much lower on the list.
When asked what metrics were being used, in-house leaders told Acritas the area they measure most is spend at 33 per cent with internal client satisfaction much lower on the list.
According to a recent survey by Acritas, 25 per cent of legal departments in large organizations have no metrics to measure the value they deliver to the organizations they serve, and those who do are primarily focusing metrics on costs.
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